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Training Manual

Understanding Conflict: Bridging Theory and Practice is available for purchase at Amazon.


Soules Consulting offers training sessions that can be taught on-site at your workplace. The training workshops can have a generic format or be specifically designed to match your workplace issues and environment. Donna Soules also has a facility for small trainings for up to 10 people in her Ladysmith office.

Listed below are organizations where on-site training has been provided:

  • BC Ferries
  • BC Forest Workers
  • Forest Renewal Programs
  • Crisis Intervention for Mental Health Workers
  • Attorney General's Office: Program for the Ministry for Children and Families
  • Conflict Resolution Skills for Couples
  • Hayes Forest Products: 160 staff
  • Vancouver Island University: Support Staff
  • Vancouver Island University: Food Services
  • Vancouver Island University: Essential Skills for Supervisors in Trades
  • Independent Living Association: 100 staff
  • Nanaimo Family Life
  • Parent Groups
  • High schools and elementary schools for teachers, parents and students
  • Nanaimo First Nations
  • Residential Housing Agency
  • Saskatchewan Crop Insurance Corp: 150 staff
  • Terasen Gas
  • Weyerhaeuser

Donna also teaches for the Justice Institute of BC in the Conflict Resolution program. She teaches the following courses:

  • Dealing With Interpersonal Conflict
  • Conflict in the Workplace
  • Critical Skills for Communicating in Conflict
  • Negotiation Level 1
  • Mediation Level 1 & 2
  • Handling Conflict on the Telephone
  • Asserting Yourself in Conflict Situations
  • Defensiveness in Conflict (curriculum design and instruction)

© 2002, 2007 Soules Consulting Ltd.