Training Manual

Understanding Conflict: Bridging Theory and Practice is available for purchase at Amazon.

Training

Soules Consulting offers training sessions that can be taught on-site at your workplace. The training workshops can have a generic format or be specifically designed to match your workplace issues and environment. Donna Soules also has a facility for small trainings for up to 10 people in her Ladysmith office.

Listed below are organizations where on-site training has been provided:

• BC Ferries
• BC Forest Workers
• Forest Renewal Programs
• Crisis Intervention for Mental Health Workers
• Attorney General's Office: Program for the Ministry for Children and Families
• Conflict Resolution Skills for Couples
• Hayes Forest Products: 160 staff
• Vancouver Island University: Support Staff
• Vancouver Island University: Food Services
• Vancouver Island University: Essential Skills for Supervisors in Trades
• Independent Living Association: 100 staff
• Nanaimo Family Life
• Parent Groups
• High schools and elementary schools for teachers, parents and students
• Nanaimo First Nations
• Residential Housing Agency
• Saskatchewan Crop Insurance Corp: 150 staff
• Terasen Gas
• Weyerhaeuser

Donna also teaches for the Justice Institute of BC in the Conflict Resolution program. She teaches the following courses:

• Dealing With Interpersonal Conflict
• Conflict in the Workplace
• Critical Skills for Communicating in Conflict
• Negotiation Level 1
• Mediation Level 1 & 2
• Handling Conflict on the Telephone
• Asserting Yourself in Conflict Situations
• Defensiveness in Conflict (curriculum design and instruction)