Workplace Mediation
When mediating workplace conflicts, it is expected that people
will:
- participate
- communicate openly and honestly
- provide all relevant information
- listen without interruption
- keep an open mind
- speak from their own perspective by using "I" language
- refrain from judging and blaming others
- clarify assumptions
- communicate respectfully
The mediator's role is to:
- guide the process
- be neutral and not take sides
- refrain from giving advice
- focus on the agenda topics and keep the process on track
- manage the emotional climate
- assist people to listen and understand each other
- help people follow the guidelines they have designed
- support people to talk about difficult topics they wish to
resolve
- keep the interactions respectful
Sample Workplace Mediations by Soules Consulting
- BC Government Agency
- Elementary Schools
- Non-Profit Agencies
- Doctors' Office
- Small Family Business
- BC College
- First Nations
- Small Business
- Medical Day Care Centre
- BC Ministry and Condo Strata
- Government Commissions
- High School: Assault
- Business Cooperative
- Seniors Home: Workplace
- Church Officials
- Veterinary Clinic
- Government Ministry
- Accountants
- Pulp and Paper Industry
- Art Gallery
- BC Corporation
- Film Studios: Workplace
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