Workplace Mediation

When mediating workplace conflicts, it is expected that people will:

• participate
• communicate openly and honestly
• provide all relevant information
• listen without interruption
• keep an open mind
• speak from their own perspective by using "I" language
• refrain from judging and blaming others
• clarify assumptions
• communicate respectfully

The mediator's role is to:

• guide the process
• be neutral and not take sides
• refrain from giving advice
• focus on the agenda topics and keep the process on track
• manage the emotional climate
• assist people to listen and understand each other
• help people follow the guidelines they have designed
• support people to talk about difficult topics they wish to resolve
• keep the interactions respectful

Sample Workplace Mediations by Soules Consulting

• BC Government Agency
• Elementary Schools
• Non-Profit Agencies
• Doctors' Office
• Small Family Business
• BC College
• First Nations
• Small Business
• Medical Day Care Centre
• BC Ministry and Condo Strata
• Government Commissions
• High School: Assault
• Business Cooperative
• Seniors Home: Workplace
• Church Officials
• Veterinary Clinic
• Government Ministry
• Accountants
• Pulp and Paper Industry
• Art Gallery
• BC Corporation
• Film Studios: Workplace