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Workplace Mediation

When mediating workplace conflicts, it is expected that people will:

  • participate
  • communicate openly and honestly
  • provide all relevant information
  • listen without interruption
  • keep an open mind
  • speak from their own perspective by using "I" language
  • refrain from judging and blaming others
  • clarify assumptions
  • communicate respectfully

The mediator's role is to:

  • guide the process
  • be neutral and not take sides
  • refrain from giving advice
  • focus on the agenda topics and keep the process on track
  • manage the emotional climate
  • assist people to listen and understand each other
  • help people follow the guidelines they have designed
  • support people to talk about difficult topics they wish to resolve
  • keep the interactions respectful

Sample Workplace Mediations by Soules Consulting

  • BC Government Agency
  • Elementary Schools
  • Non-Profit Agencies
  • Doctors' Office
  • Small Family Business
  • BC College
  • First Nations
  • Small Business
  • Medical Day Care Centre
  • BC Ministry and Condo Strata
  • Government Commissions
  • High School: Assault
  • Business Cooperative
  • Seniors Home: Workplace
  • Church Officials
  • Veterinary Clinic
  • Government Ministry
  • Accountants
  • Pulp and Paper Industry
  • Art Gallery
  • BC Corporation
  • Film Studios: Workplace
Proposal for a Conflict Assessment
An Outline for Participants in the Conflict Assessment Process
Questions for Participants to Develop a Conflict Assessment
Agreement to Mediate Workplace Conflicts

(c)2002 Soules Consulting LTD.