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Mediation occurs when two or more willing people come together to resolve a conflict and reach a mutually acceptable agreement with the assistance of a neutral third party mediator.

The role of the mediator is not to take sides or give advice. The mediator facilitates constructive communication to enhance listening and understanding with the goal of fostering relationships and solutions to the issues.

Training Manual: Understanding Conflict: Bridging Theory and Practice is available for purchase at Amazon.

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